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Refunds suck.

They drain your revenue. They piss off your affiliates. They mess up your payment processor. And worst of all? They’re completely preventable.

If you’ve ever had a client back out, ask for their money back, or ghost after buying, chances are you missed something on the sales call.

Today, I’m breaking down a simple 3-question framework I use before taking payment to nearly eliminate refunds and make sure every sale I close is rock solid.
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🚨 Why Most Refunds Happen (And How to Stop Them)

Refunds don’t happen after the sale.
​They happen before the sale is even made.

I guarantee that if you go back and listen to your refunded calls, you’ll find red flags you ignored.

Buyers who were uncertain.
​Buyers who felt pressured.
​Buyers who weren’t fully committed.

If you don’t catch these warning signs before they buy, you’re setting yourself up for problems later.

Here’s what to do instead 👇
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The 3-Question Anti-Refund Framework

Right before taking payment, I pause the sale and ask three key questions:
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1️⃣ “Are you fully ready to commit to this process?”

→ Most successful clients take ownership of their success.
→ We’ll support you every step of the way, but you have to show up and do the work.

🚨 Red Flag Response: “I think so” or hesitation.
✅ What You Want: A confident, “Yes, I’m ready.”

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2️⃣ “Will this put you in a financial bind?”

→ Investing in yourself sometimes means shifting priorities or making sacrifices.
→ But if this purchase genuinely jeopardizes your basic needs, it’s not the right time.

🚨 Red Flag Response: “Well… I’ll figure it out.”
✅ What You Want: “No, I’ll be okay.”

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3️⃣ “Do you fully understand the refund policy?”

→ Most transformations take time—if they expect instant results, they’ll refund.
→ “We offer a X-day refund window for emergencies, but after that, all sales are final.”

🚨 Red Flag Response: “Wait, I can’t just get my money back if it doesn’t work?”
✅ What You Want: “Yes, I understand and I’m committed.”
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​I broke down this concept in detail in this 15-minute video ↓

Why This Works

Most people assume asking these questions will lose them the sale.

Reality? If they hesitate now, they were never truly sold in the first place.

These questions solidify commitment, eliminate buyer’s remorse, and drastically cut refund rates.

🚀 I’ve done $1.5M+ in sales online with a VERY LOW refund rate.
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​This is the exact process that keeps my sales clean, ethical, and refund-proof.

This is the exact process that keeps my sales clean, ethical, and refund-proof.

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​My Challenge for You This Week

Try this 3-Question Framework on your next sales call.

It will feel weird at first. But watch how your close rate actually improves because buyers feel more secure in their decision.

And if you’re tired of dealing with refunds, bad clients, and shaky sales?

Send me a DM on Instagram & we can work together 1-on-1 to get that taken care of 🤝

@grant.templeofficial 

Let’s get you closing better and keeping more of your money.

Talk soon,
Grant - The Sales Plug 🔌